A LITTLE HELP FROM LUMINEST
We're here
to help.
A question about an app? A purchase to restore? Find the grown-up details here.
Contact us
Email [email protected] with the app name, your device model, and what happened. If possible, include the app and iOS versions and the steps that led to the problem.
We do not need your child's real name, Apple Account password, or payment details.
Getting started with LumiNest: Kids Math
Tap “Set up with a grown-up”, choose a nickname, avatar and spoken language, then tap “Continue”. The nickname can be made up and stays on your device. Choose “Open the market” to begin free play.
Tap the gear on the market home and complete the adult birth-year check to open the parent area. You can manage children, change the app and spoken languages, view progress, and inspect full-access options there.
Purchases and restoration
LumiNest: Kids Math's monthly, annual and one-time purchase options unlock the same full market and detailed reports. Four learning activities remain replayable for free. The one-time purchase does not renew.
To restore access, open “Full market access” in the parent area and choose “Restore purchases”; scroll down if needed. Use the Apple Account that owns the purchase, or an eligible Family Sharing purchase, and connect to the internet. Purchase sharing does not transfer local child profiles or play history between devices.
For a LumiNest vocabulary app, open its parent settings and use “Restore Purchases”. Purchase access follows the app or bundle you bought.
Managing a subscription
On your iPhone or iPad, open Settings, tap your name, and choose Subscriptions. Select LumiNest: Kids Math to review or cancel an active subscription. Apple manages billing, trial eligibility and refunds.
Privacy and terms
Read our Privacy Policy and Terms of Use. Contact the support address above for privacy questions as well as app help.